Frequently Asked Questions
	About Products About Clients About Support About Security About Agreements       About Products   1. What is PALASH™?   SHS’s Framework Builder PALASH™ is a state-of-the-art Hospital Information Management System (HIMS) which is comprehensive enterprise-wide software with its faculty focused frameworks and operational components that cover all aspects of management and operations of medium and large hospitals. It enables healthcare providers to improve the operational effectiveness, reduce costs, reduce medical errors and enhance delivery of quality care.     2. What are the different modules of PALASH™?   Multi-speciality Diabetic Polyclinic Dental Skin Psychiatry Medical College Eye Laser Ophthalmology IVF     3. What is unique about PALASH™?   PALASH™ is all about cost savings, control, speed, flexibility and reliability. Speciality products are available for all faculties of Healthcare. Product flexibility to suit requirements of different types of Healthcare establishments viz. Trusts, Corporate and Individuals Excellent service support, helping achieve substantial numbers in very short span of time Reliability - Being justly tried and tested at over 100+ locations     4. How do I know if PALASH™ is right for my organization?   One major advantage of PALASH™ is that it is as well compatible with the existing system if the customer already has one. With PALASH™, one will have a powerful cost saving software solution that will keep all critical information at one secure location.     5. How do I know if PALASH™ is right for my organization?   The version would depend on the economic benefits derived out of using various modules, the departments a customer wishes to automate and the number of workstations that need to be deployed.     6. How to Buy PALASH™?   SHS makes it very simple for their customer to purchase PALASH™. The customer first of all needs to understand the range of products that are available with SHS and narrow their search to those systems that have features and performance consistent with local requirements. Based on these requirements a cost estimate will be presented to the customer. The purchase order is raised.     7. Can an existing system module be integrated with PALASH™?   Yes it can be done but only after a proper understanding of the software. SHS can custom build a synchronization feature to fit into the particular module. This will allow the customer to keep the existing software module active without actually having to migrate to a new system.     8. How to view the product demo of PALASH™?   For product demo of PALASH™ you are requested to mail us your contact details on info@seedhealthcare.com. The concerned marketing personnel with revert back to arrange for a Product demo in person or an Online product demo in case the client is located at a distant place.     9. How much does PALASH™ cost?   The price of PALASH™ depends on requirements of the customer. The price varies as per the modules. SHS has flexible options available depending on your needs.     10. Do you offer any discount for prolonged service?   Our offerings are priced on the basis of a long term relationship aimed at giving maximum benefits to our customers. We offer value added services to our client as and when they call upon us. Hence we do not offer any further discount.     11. What is the total time span for the installation of PALASH™?   Project Plan Generation Site Preparation Basic Pack Installation and Training Customization Requirement Gathering (Gap Analysis) Development and Testing of Customization Beta Release and Remaining Master Data Entry/Import Customization Master Data Entry/Upload Customization Approval User acceptance & Application Handover Project Completion Certificate Top   About Clients   1. Which is the largest and smallest PALASH™ HIMS implementation?   The largest PALASH™ customer is Bharti Hospital, Pune – India, with a bed capacity of 750 The smallest PALASH™ customer is Lele Hospital, Nashik – India, with a bed capacity of 5     2. Which are the various specialities that SHS has been associated with?   SEED has renowned presence in serving various specialties in the medical field like Orthopedics, ENT, Cardiology, Gynecology and Maternity homes, Diabetic clinics & hospitals Dental clinics & hospitals as well as General Hospitals. Top   About Support   1. What support services are offered by SHS?   Phone support Online support Offsite support SHS offers both types of support services; third party as well as directly from Head office     2. What are the services offered by SHS to the customer?   Gap Analysis Implementation Training of Staff After Sales services and support     3. What Maintenance and support services are offered by SHS?   We provide 24/7 live technical support and application maintenance services on request. The services include the following:   Fixing bugs Diagnosing and correcting latent errors, Assessing impact of new releases, Proposing improvements, Maintaining technical and user documentation, Monitoring applications for data integrity and performance     4. What are the services in terms of training offered by SHS?   In Person training:   This training is for all the key / master users & given by our implementation & support engineers in person, module wise & a proper hand holding is done till the key users gets an confidence to use our software solution independently without any supervision.   Batch wise training:   This is also called as conference training which is conducted in batches either department or functionality wise. During this training the audience could be key users or any front level operations from the client side. During the batch training normally all the queries/ doubts of all the users of the related departments is answered apart for the main modules or functionality training to them. A separate session is arranged for the administrators / EDP / IT Managers & network & system administrators.   Possible Key users include:   Doctors, Patients, Data Operators, Third party Laboratory etc     5. What are the areas of support expected from the customer?   Understanding the existing workflow of software Dedicated project Co-coordinator specifically for this project Hardware & Software Configuration reading Schedule & time for installation Schedule for staff training Top   About Security   1. How secure is PALASH™?   The data will be on the Customer’s server and will also contain password authentication, and is as secure as any other client server application on the market today!     2. What is the software warranty period and the services covered?   Default warranty period is 5 Years Services covered under warranty are:   – Telephone Support - Support via phone and facsimile   – Website Support - SHS will provide PCMC with access to its website support section   – Email Support   – On site Support   – Error corrections     3. How does SHS ensure client confidentiality?   SHS is committed to the security and confidentiality of the information that the client shares with us. SHS gives its clients a safe working experience with maximum benefits.   To ensure confidentiality of information, we encourage our customers to sign in a confidential Non Disclosure Agreement (NDA) at the very initial stages of project discussion. This NDA has legal binding and is an important document which ensures the total security of your information in our hands.     4. How does SHS ensure that the information with the customer remains private and secure?   SHS will have authorized access only to the information necessary to perform their role in supporting the customer. What will be different is that they will have timely access to all relevant aspects of your health history, no matter where you are treated in the province.   Everyone who will be using the computer system will be assigned a user name and password, and will be provided the appropriate level of access according to their role in care delivery. All users of the system are required to take privacy training that reinforces appropriate use of the system.     5. Will the customer’s information be sold, or used for any other purpose by SHS?   The information from hospital - with identifying information removed - may be used to support research and health care planning. For example, the information may indicate how many people were hospitalized, but it wouldn't include the names of patients who had been hospitalized. Identifiable information will not be sold. Top   About Agreements   1. What service level agreements do you offer?   Before the commencement of the project, an agreement is signed regarding details of the responsibilities of each party, the deliverables, pricing, complaint handling mechanisms and delivery schedule of the project.     2. What would happen if the timescale was over/under estimated? What flexibility does SHS offer?   We first develop a Project Plan with a projected effort and agenda according to the specified requirements. Moreover, what matters the most is how well the application aligns to your business and brings you success. To meet this objective we shall propose to discuss and review with you both the estimate and the schedule of the project.     3. If I am dissatisfied with the programmer(s)/service/outcome, how are my interests protected?   The termination clauses are mentioned in the contract. However, we try to prevent the advent of any such situation by providing you clear problem escalation routes. You may also bring any issue to the notice of the Operations Manager and/or the CEO for compensation and an appropriate solution will be provided.     4. What happens if I am unhappy with the progress/ability of the employee working on the project?   We will be directly responsible for the team which is working for you. If you are dissatisfied with the output of the employee(s), we can either modify the process or provide you with a suitable replacement. Top